Returns Withdrawals and Refunds

In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason within 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

The user who intends to exercise the right of return, withdrawal or exchange must communicate this to Ellebi Genova di Parmeggiani Matteo-Franco via explicit declaration, sent via email to the following address: info@ellebigenova.it or via whatsapp or text message to the following address: + 39 351 3221211

The goods must be returned intact, in the original packaging, complete in all its parts, no later than 14 days from receipt of the package.

Shipping costs for returns or exchanges of the product will be borne by the customer.

The goods must be sent to the following address:

LA BORSA, Via Antonio Gramsci 191r, 16126 Genoa (GE)

Ellebi Genova reserves the right to verify compliance with the conditions mentioned above and subsequently refund the amount of the product purchased, minus shipping costs and any cash on delivery costs, within 5-7 working days of receiving the goods.

ATTENTION : The refunded total will not include shipping costs and cash handling costs.