Shipping Policy

ITALY
Ellebi Genova carries out shipments throughout the Italian territory excluding the state of Vatican City and the Republic of San Marino.

As regards delivery to areas considered disadvantaged by couriers such as Venice and smaller islands, delivery times may be longer and a surcharge will be paid for shipping, subject to contact with the customer.

The order will be prepared between 24 and 48 hours from receipt of payment and delivery will be made within 1/3 working days via BRT or GLS couriers.

During sales or holiday periods, delivery times may be longer.

Ellebi Genova will only make deliveries to the user's home, provided at the time of purchase and the same as their PayPal account.

Standard shipping is €7.90 nationwide for orders under €80.

For purchases over €80 shipping is FREE.

Possibility of delivery and payment (cash or pos) at home in the municipality of Genoa, subject to agreement and confirmation by Ellebi Genova.

We invite you to check the correctness of your address before completing the order, any changes cannot be made.

If the shipping address is incorrect and for this reason it is impossible for the courier to deliver, the costs of changing address or storage will be charged to the recipient.

If it is not possible to make the delivery, there will be a second attempt by the courier. If it is not possible for the customer to collect the package even on that second occasion, the package will be returned to the sender and the shipping costs will be deducted from the total refund amount.

EUROPE/REST OF THE WORLD

The order will be prepared between 24 and 72 hours from receipt of payment and delivery will be made within 2/4 working days via BRT, DHL or GLS couriers.

During sales or holiday periods, delivery times may be longer.

Ellebi Genova will only make deliveries to the user's home, provided at the time of purchase and the same as their PayPal account.

For all shipments destinations such as France, Germany, Austria, Belgium, the Netherlands and Spain the cost varies from €15 to €20 as indicated at checkout, for all other countries the shipping must be calculated with a personalized quote.

We invite you to check the correctness of your address before completing the order, any changes cannot be made.

If the shipping address is incorrect and for this reason it is impossible for the courier to deliver, the costs of changing address or storage will be charged to the recipient.

If it is not possible to make the delivery, there will be a second attempt by the courier. If it is not possible for the customer to collect the package even on that second occasion, the package will be returned to the sender and the shipping costs will be deducted from the total refund amount.